Careers

Located in the heart of Silicon Valley, KickFire has been the leader in IP address intelligence since 2005. We are always looking for talented and passionate people to join our team.

Job Openings
Sales
Senior Sales Manager
Job Description

KickFire is hiring a Senior Sales Manager with experience selling B2B SaaS and DaaS / API services.

This position provides primary sales management to our team of Account Executives.

This role encompasses building and developing your team and working in partnership with Marketing to drive growth.

This person is primarily responsible for managing a team of sales professionals and driving towards monthly, quarterly, and annual sales targets.

What does KickFire do?

KickFire is the leader in IP address intelligence and B2B firmographic data that allows you to translate IP addresses to companies, identify anonymous web visitors, and integrate account data into your technology stack -- all based on a company’s IP address.

If you're passionate about sales and like to be challenged by a fast-growing, highly competitive market, this is a place where you can have a lot of fun and make a meaningful impact.

If competition is in your veins, from overachieving to winning our monthly Ping-Pong tournament, you’ll fit right in.

Responsibilities

    Manage Account Executives by:

  • Developing a comprehensive understanding of the product offering, customer needs and competitive landscape
  • Setting expectations with every account executive around forecasting, pipeline status and sales activity reporting
  • Internalizing and delivering the value proposition clearly and persuasively to a variety of different audiences.
  • Motivate team to achieve and exceed monthly/quarterly sales quotas
  • Analyze team metrics and build daily, weekly, monthly and annual reports
  • Develop team through proper coaching, development of sales skills, motivational techniques, and goal setting
  • Consistently improve the account executive process to increase efficiency and accountability
  • Works closely with Account Executives, Marketing and entire Executive team
  • Actively expand and maintain knowledge of products, industry competitors and market trends/needs
  • Team building and mentoring
  • Recruit, hire and train new account executives
Requirements
  • Has five or more years of successful experience in SaaS/DaaS sales or sales management
  • At one point was an individual contributor in sales, but currently has held a Leadership role for two or more years
  • Has demonstrated entrepreneurial behaviors in other endeavors and possesses an intrinsic drive to be successful
  • We are a fast-growing company, so you need to be a person who will take initiative to “figure it out” and take ownership in finding solutions
  • You are a team player. Everyone needs to pull for each other, share best practices, and take on team projects to make the entire organization better.
  • BA/BS Degree Preferred

This is a full-time position with a competitive base salary + uncapped commission

About Us

The KickFire platform, powered by our proprietary TWIN Caching technology, is revolutionizing the use of IP addresses with its unique ability to identify true last-mile ownership, well beyond public sources.

Working at KickFire provides employees the opportunity to be part of a winning team.

Located on North 1st in the Silicon Valley, we are easily reached from 3 different freeways and via light rail.

Employees enjoy competitive benefits and a fun work environment.

KickFire is an equal opportunity employer.

Extra Benefits:

Bonus program

Paid Time Off (PTO)

401k matching

Stock options

Company sponsored lunches

Upbeat, casual, positive, creative, and productive work environment

Open communication workplace, where every member of the team knows how they impact the success of the company

Mission: Insight. Intent. Intelligence

Support
Support Manager
Job Description

We’re seeking a Support Manager to join our fast-paced, dynamic team! This role is a full-time position on-site in our San Jose office.

If you have a superior customer service skills, an eye for detail and accuracy, experience leading employees toward becoming their best selves, and a nerdy set of technical skills to boot, then KickFire would love to meet you.

Founded in 2005 and located in the heart of the Silicon Valley, KickFire is the leader in cloud-based B2B sales automation and IP address intelligence.

The Support Manager for KickFire will manage our Customer Support team and assist on various projects to help develop and grow our customer relationships.

The ideal candidate is self-motivated, dependable, consistently (and fiercely) accurate, and a team player.

Responsibilities
  • Acquire a comprehensive technical understanding of KickFire Saas/Daas products to enable technical leadership in the analysis, isolation, and resolution of customer issues
  • Assist new, and potential, customers with installation/integration to KickFire products
  • Excellent analytical and troubleshooting skills, with proven experience mentoring others in troubleshooting techniques
  • Directly manage a team of Customer Support Specialists assisting customers with KickFire products/services
  • Be hands-on and provide guidance to our Customer Support team by taking customer calls, role playing, and shadowing
  • Lead, coach, support, and develop processes to improve the Customer Support team’s efficiency, quality and culture
  • Work in tandem with the development team to manage the escalation process, ensure customer SLAs are met, and oversee timely communication of issue status to customers
  • Drive product quality by collecting customer feedback and conveying trends to the product/development manager(s)
  • Perform annual personnel performance reviews, and periodic one-on-one’s, of Support team members
Qualifications
  • 3+ years managing and growing a Customer Service team
  • Able to collaborate effectively across Sales/Product/Engineering teams and with all levels of management
  • Excellent interpersonal skills and the ability to build relationships easily and with authenticity
  • Excellent written and verbal communication skills
  • Experience with SaaS and/or DaaS platforms
  • Previous hands-on experience providing technical support
  • Strong teamwork background, self-motivated, and driven with great time management skills
  • Fast learner and can work effectively in a fast paced environment
  • Can-do attitude with a passion for learning new skills
  • Customer Success and Service is in your DNA
  • Proficient in Microsoft Excel, Word, and PowerPoint
  • Ability, and willingness, to learn quickly
  • Ability to keep and preserve confidentiality
  • Ability to sit and/or stand, type and view information on a computer (desktop and/or laptop) and monitor for extended periods of time
  • Bonus Qualifications (not required but desired)

  • Basic understanding of HTML/JavaScript
  • Some experience with Tag Management solutions
  • Basic understanding of API’s
  • Basic understanding of web analytic technologies
About Us

The KickFire platform, powered by our proprietary TWIN Caching technology, is revolutionizing the use of IP addresses with its unique ability to identify true last-mile ownership, well beyond public sources.

Working at KickFire provides employees the opportunity to be part of a winning team.

Located on North 1st in the Silicon Valley, we are easily reached from 3 different freeways and via light rail.

Employees enjoy competitive benefits and a fun work environment.

KickFire is an equal opportunity employer.

Extra Benefits:

Bonus program

Paid Time Off (PTO)

401k matching

Stock options

Company sponsored lunches

Upbeat, casual, positive, creative, and productive work environment

Open communication workplace, where every member of the team knows how they impact the success of the company

Mission: Insight. Intent. Intelligence

Marketing
Content Marketing Specialist
Job Description

KickFire is looking for rockstar Content Marketing Specialist located in San Jose, CA to join our fast paced, dynamic team. We are looking for an enthusiastic and motivated content creator to write and produce various types of assets - from emails to thought leadership articles to blogs to case studies - to expand our digital footprint, increase awareness to our target audiences, and drive leads. This role requires a high level of creativity, strategic writing, attention to detail, rapid execution, and solid project management skills.

What does KickFire do? KickFire is the leader in IP address intelligence and B2B firmographic data that allows you to translate IP addresses to companies, identify anonymous web visitors, and integrate account data into your technology stack -- all based on a company’s IP address.

If you're passionate about marketing and like to be challenged by a fast-growing, highly competitive market, this is a place where you can have a lot of fun and make a meaningful impact. If competition is in your veins, from overachieving to winning our monthly Ping-Pong tournament, you’ll fit right in.

Are you ready to kick a$$ with KickFire???

Responsibilities
  • Create content that educates our audience and supports marketing goals to drive leads, awareness, and/or other important metrics (Examples include: webinar content, solution videos, ebooks, whitepapers, infographics, buyer guides, emails, blogs, case studies, social postings, etc.)
  • Manage the company’s social media profiles and presence and help convert them into leads
  • Research specific market segment and verticals and help our message stick
  • Learn KickFire’s business and customers, and take the initiative to identify new content opportunities that fit within our messaging and position in the market.
  • Assist in creating of company’s content strategy
  • Assist Marketing team with assigning leads to sales team
  • Convert MQLs to SQLs with nurture campaigns
  • Monitor and maintain data quality within the marketing database
  • Create and maintain metric reports on marketing and sales activities
  • Establish and maintain scalable processes to ensure best practices in campaign and lead management.
Skills and Experience
  • 2+ experience in producing public facing content (email, blog, website, newsletter, etc.)
  • Education: Bachelor’s Degree with emphasis in Marketing, Communications, English, or Journalism is preferred
  • Exceptional writing and editing skills, as well as the ability to adopt the style, tone, and voice of KickFire.
  • Self starter and strong time management skills and significant attention to detail
  • Strong analytical skills and experience with reporting and data analysis
  • Bonus skills: HTML/CSS and Adobe Creative Suite
Perks and Benefits
medical, dental & vision
Medical, Dental & Vision
401k
401(k) with company matching
stock options
Stock options
mass transit
Mass transit commute
cost reimbursement
snacks and drinks
Fully-stocked drinks
and snacks
lunch
Company-sponsored
lunches
yoga
Yoga
ping pong
Cross-department doubles
ping pong tournaments
EAP & Life Insurance
EAP & Life Insurance